Contact our team
Need help? Our support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. You can reach us via live chat, email or phone for quick help. For account-sensitive matters we’ll guide you through KYC steps and payment queries. Support is available in English and French where possible. For non-urgent matters we usually reply within 24 hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; responses usually within 24 hours) |
| General enquiries | [email protected] (billing and account enquiries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (affiliate program queries; partner managers available weekdays) |
| Phone | +1 416 582 7491 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. That helps us process your request faster and avoids delays when verifying information or resolving account matters.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to reply to most inquiries within one business day. Simple account and payment questions are usually handled quickly, while complex investigations, such as compliance or detailed verification cases, can take longer depending on the issue. We appreciate your patience and will keep you updated until the matter is resolved.
Feedback
We’d love to hear from you. Share any feedback, suggestions or ideas to help us improve the site and your experience. Every message is reviewed carefully by our team and used to shape updates, fix issues and refine features. Your input helps us make the site easier to use and more responsive to Canadian players’ needs.